• Contact Info

    970-586-6597
    477 Pine River Lane Estes Park, CO 80517
    Daily 10.00 - 5.30pm

Daily 10:00 - 6:00 pm 970-586-6597

Spa Policies

 

Welcome to our Spa you’ll soon be like family

Spa Policies & Booking

Reservations

Our full spa menu is available for instant online booking.

  • Book 1–2 hours in advance (seasonal) up to 30 days ahead online
  • For immediate availability or extended booking requests, please call
  • If no availability appears online, we may still have openings—we encourage you to call

Couples & Multiple Services:
Please reserve each service individually to ensure proper scheduling.

Groups (5+ guests):
Kindly call to arrange. Group reservations require coordination and may include a deposit.

📞 970-586-6597 (voicemails are returned promptly between treatments)

Securing Your Appointment

A valid credit card is required to reserve all appointments.

  • Cards are not charged at booking (except same-day reservations)
  • Same-day bookings are charged in full at the time of booking
  • A 24-hour confirmation reminder will be sent via text or email

Arrival

To preserve a seamless and unhurried experience:

  • New guests: arrive 15 minutes prior
  • Returning guests: arrive 10 minutes prior
  • A 10-minute grace period is extended for late arrivals

Please note: late arrivals beyond this window may result in a shortened service, while the full service fee remains applicable.

Cancellation Policy (Strictly Enforced)

We are an intimate, appointment-based spa. Each reservation is held exclusively for you.

  • 24 hours’ notice is required to cancel or modify any appointment
  • Cancellations with less than 24 hours’ notice, no-shows, or missed appointments will be charged 100% of the scheduled service(s)
  • This policy ensures respect for our therapists’ time and other guests seeking appointments

Gift Certificate Policy (Firm)

  • Valid for 12 months from date of purchase
  • A one-time 6-month grace period is extended beyond expiration
  • After 18 months, certificates remain redeemable at 65% of the original value
  • Gift certificates may be applied toward spa services, retail products, or retreat stays

All gift certificates are non-refundable and must be presented at time of redemption.

Payment & Gratuity

We accept:

  • Visa, MasterCard, Discover, American Express
  • Cash and local checks

Gratuities: Gratefully accepted in in CC format but CASH  /VENMO is preferred and always appreciated.

Spa Etiquette

We are a professional, therapeutic environment grounded in respect and discretion.

  • Guests must arrive clean, sober, and prepared to relax
  • Any inappropriate behavior will result in immediate termination of service, full payment due, and possible further action
  • Client confidentiality is always honored

A Note on Our Setting

We are a boutique, family-run spa—intentionally quiet and personalized.

While we do not maintain a full-time front desk, we are attentive and responsive:

  • Calls and emails are returned throughout the day between treatments
  • Please leave a detailed message if we miss you.  970-586-6597
  • You may also text us through our Square booking system @ 855-948-6264 ** do not call this number JUST TEXT

📧 estesriverretreat@gmail.com  

Arrival Experience

We invite you to slow down upon arrival:

  • Enjoy herbal teas and light refreshments
  • Take in our serene riverside setting
  • Allow yourself a moment to fully transition into relaxation

Please plan ahead during peak seasons, as downtown Estes Park traffic can be significant. Complimentary parking is available.

We look forward to hosting you and your group to a wonderful relaxing and healing experience at our award winning spa